What is a 'point of contact' and where should it be located?

• A. A name, phone number, and/or e-mail; placed in the closing paragraph of the memo.
• B. A subject line; placed at the top.
• C. A department code; placed in the header.
• D. A date stamp; placed in the footer.

Answer: (A)

In a formal memo, the point of contact is the designated person the reader should reach for questions or further information. It should be placed in the closing paragraph because that section wraps up the message and indicates the next steps, making follow-up information easy to find right where the reader finishes reading. Include a name and at least one way to reach them, such as a phone number or e-mail, and it’s helpful to add the office or unit so readers know who to contact. This arrangement keeps follow-up details clear and centralized, rather than placing contact information in the subject line or header, which serve other purposes.